Issue Affecting Asset Purchases on Legacy Web Platform

Incident Report for Bitpanda

Resolved

This incident has been resolved.

Posted Feb 25, 2026 - 17:39 CET

Investigating

We are currently investigating an issue affecting asset purchases on the legacy web platform. Some users may encounter an error when attempting to buy an asset.

As a workaround, please use the new web app (app.bitpanda.com) or our mobile apps (iOS & Android), where purchases are working normally.

Our teams are working on a fix. We’ll provide an update shortly.

Posted Feb 24, 2026 - 17:30 CET

This incident affected: Bitpanda (Bitpanda Web Application (https://web.bitpanda.com)).