Bitpanda
Austrian Public Holiday on 26.10.2021
Investigating - Due to a public holiday in Austria, bank withdrawals and deposits related to Austrian bank accounts will not be processed tomorrow, 26.10.2021. We apologise for the inconvenience and thank you for your patience.
Oct 25, 14:25 CEST
Payment delays
Investigating - We are currently experiencing a high volume of requests due to high network traffic and you might experience delays with payments. We are doing our best to process these transactions as quickly as possible. Thank you for your understanding and patience.
Oct 25, 10:33 CEST
iOS: app requires re-login every time the app starts
Investigating - After the latest patch, some iOS users are required to enter their login credentials every time the app starts. This behaviour may be caused by iOS settings or require an update from our side, we will let you know as soon as possible.
Oct 18, 18:01 CEST
Manual approvals
Update - We have already optimised the process, but please be mindful though that manual approvals still can unfortunately take up to 72 hours.
Oct 15, 16:09 CEST
Update - We are continuing to investigate this issue.
Oct 6, 20:19 CEST
Investigating - We are currently experiencing a high volume of requests due to high network traffic and you might experience delays with manual approvals. We are doing our best to process these transactions as quickly as possible. Thank you for your understanding and patience
Oct 3, 14:38 CEST
Savings Plans delayed
Investigating - Currently, our savings plans show slight delays. We are looking into it to fix the issue as soon as possible.
Oct 5, 11:18 CEST

About This Site

This is the status page of Bitpanda (www.bitpanda.com). If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

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Bitpanda Operational
API Operational
Bitpanda (https://web.bitpanda.com) Operational
Bitpanda Android app Operational
Bitpanda iOS app Operational
Bitpanda Login (https://account.bitpanda.com) Operational
Bitpanda Stocks Giveaway Operational
Bitpanda Website (https://www.bitpanda.com) Operational
Cloudflare Operational
Fiat Wallet Balances Operational
Crypto Wallet Balances Operational
Bitpanda Pro Operational
Bitpanda Pro Operational
Bitpanda Pro Website (https://www.bitpanda.com/pro) Operational
BEST/BTC (Bitpanda Pro) Operational
BEST/EUR (Bitpanda Pro) Operational
BTC/CHF (Bitpanda Pro) Operational
BTC/EUR (Bitpanda Pro) Operational
BTC/GBP (Bitpanda Pro) Operational
CHZ/EUR (Bitpanda Pro) Operational
DOGE/EUR (Bitpanda Pro) Operational
DOT/EUR (Bitpanda Pro) Operational
ETH/CHF (Bitpanda Pro) Operational
ETH/EUR (Bitpanda Pro) Operational
LINK/EUR (Bitpanda Pro) Operational
LTC/EUR (Bitpanda Pro) Operational
MIOTA/EUR (Bitpanda Pro) Operational
PAN/BTC (Bitpanda Pro) Operational
PAN/EUR (Bitpanda Pro) Operational
XLM/EUR (Bitpanda Pro) Operational
XRP/CHF (Bitpanda Pro) Operational
XRP/EUR (Bitpanda Pro) Operational
USDT/EUR (Bitpanda Pro) Operational
ADA/EUR (Bitpanda Pro) Operational
BCH/EUR (Bitpanda Pro) Operational
EOS/EUR (Bitpanda Pro) Operational
TRX/EUR (Bitpanda Pro) Operational
UNI/EUR (Bitpanda Pro) Operational
Bitpanda Card Operational
Card Activation Operational
Card Payments Operational
Digital Assets Under Maintenance
0x (ZRX) - ERC20 Operational
Aave (AAVE) - ERC20 Operational
Algorand (ALGO) - trade only Operational
Aragon (ANT) - ERC20 - trade only Operational
Augur (REP) - ERC20 Operational
Avalanche (AVAX) - trade only Operational
Bitpanda Ecosystem Token (BEST) - ERC20 Operational
Band Protocol (BAND) - ERC20 Operational
Basic Attention Token (BAT) - ERC20 Operational
BitTorrent (BTT) - ERC20 - trade only Operational
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Cardano (ADA) Operational
Chainlink (LINK) - ERC20 Operational
Chiliz (CHZ) - ERC20 Operational
Compound (COMP) - ERC20 Operational
Cosmos (ATOM) Operational
Dash (DASH) Operational
DigiByte (DGB) - trade only Operational
Dogecoin (DOGE) Operational
EOS (EOS) Operational
Ethereum Classic (ETC) - trade only Operational
Ethereum (ETH) Operational
Filecoin (FIL) - trade only Operational
Gold Operational
IOTA (MIOTA) Operational
Komodo (KMD) Operational
Kyber Network (KNC) - ERC20 Operational
Lisk (LSK) Under Maintenance
Litecoin (LTC) Operational
Maker (MKR) - ERC20 Operational
NEM (XEM) Operational
NEO (NEO) Operational
Ocean Protocol (OCEAN) - ERC20 Operational
OmiseGo (OMG) - ERC20 Operational
Ontology (ONT) Operational
Palladium Operational
Polkadot (DOT) Operational
Qtum (QTUM) - trade only Operational
REN (REN) - ERC20 Operational
Silver Operational
Stellar (XLM) Operational
Synthetix (SNX) - ERC20 Operational
Tether (USDT) - ERC20 Operational
Tezos (XTZ) Operational
TRON (TRX) Operational
UMA (UMA) - ERC20 Operational
USD Coin (USDC) - ERC20 Operational
Uniswap (UNI) - ERC20 Operational
VeChain (VET) Operational
Waves (WAVES) Operational
XRP (XRP) Operational
Zcash (ZEC) Operational
yearn.finance (YFI) - ERC20 Operational
IOST (IOST) - trade only Operational
1INCH (1INCH) - ERC20 Operational
Solana (SOL) - trade only Operational
Elrond (EGLD) - trade only Operational
Internet Computer (ICP) - trade only Operational
Bitpanda Crypto Index 5 Operational
Bitpanda Crypto Index 10 Operational
Bitpanda Crypto Index 25 Operational
Pantos (PAN) - ERC20 Operational
Binance Coin (BNB) - trade only Operational
Terra (LUNA) - trade only Operational
Theta Network (THETA) - trade only Operational
The Graph (GRT) - trade only Operational
Polygon (MATIC) - trade only Operational
PancakeSwap - (CAKE) - trade only Operational
Klaytn - (KLAY) - trade only Operational
Kusama - (KSM) - trade only Operational
Decentraland - (MANA) - ERC20 - trade only Operational
SushiSwap - (SUSHI) - trade only Operational
Symbol (XYM) - trade only Operational
Top 100 British Stocks Operational
Platinum ? Operational
SHIBA INU (SHIB) - ERC20 - trade only Operational
Axie Infinity Shard (AXS) - trade only Operational
Payment Methods Degraded Performance
Bank Transfers (please use our new IBAN and also include your reference number) Operational
Bitpanda Savings Degraded Performance
Bitpanda To Go Operational
Credit Cards Operational
EPS Operational
Giropay Operational
Neteller Operational
Rapid Transfer Operational
SOFORT Operational
Skrill Operational
GBP bank transfer (deposit) Operational
Payout Methods Operational
Bank Transfers (our new IBAN EE427700771006334672 will be used) Operational
Skrill Operational
Neteller Operational
Bitpanda Pay Operational
Other Components Operational
Bitpanda Academy Operational
Onfido Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance: 28th of October, 2021 Oct 28, 23:45 - Oct 29, 01:00 CEST
We will be performing scheduled maintenance to improve performance and user experience tonight, the 28th of October, 2021 at midnight CET. We expect this to take around 1 hour.

During this timeframe, Bitpanda and Bitpanda Pro won't be accessible. We apologize for any inconvenience.
Posted on Oct 15, 10:57 CEST
Past Incidents
Oct 26, 2021

No incidents reported today.

Oct 25, 2021

Unresolved incidents: Austrian Public Holiday on 26.10.2021, Payment delays.

Oct 24, 2021

No incidents reported.

Oct 23, 2021
Cardano(ADA) network update
Resolved - Cardano(ADA) network update was successful - all systems are fully operational - thank you for your patience.
Oct 23, 00:34 CEST
Identified - Cardano(ADA) network update / hard fork - trading is not affected - deposits & withdrawals will not be available - we will re-enable them as soon as possible - thank you for your patience.
Oct 22, 23:41 CEST
Oct 22, 2021
Oct 21, 2021

No incidents reported.

Oct 20, 2021
ADA trade only due to network update
Resolved - The network update is concluded, ADA is fully operational again.
Oct 20, 19:04 CEST
Monitoring - We are working hard to stabilise ADA performance on our platform. We will re-enable transactions as soon as possible. Thank you for your patience.
Oct 20, 17:20 CEST
Cardano (ADA) maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 17:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:45 CEST
Scheduled - The Cardano (ADA) token will be in maintenance between 14.45 and 17.15 today, on 2021-10-20. Trading will stay unaffected. Unfortunately, ADA transactions (withdrawals and deposits) will not be enabled during this period of time though. We will monitor the situation and re-enable transactions as soon as possible. Thank you very much for your understanding and patience.
Oct 20, 12:23 CEST
Oct 19, 2021

No incidents reported.

Oct 18, 2021

Unresolved incident: iOS: app requires re-login every time the app starts.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
XYM trading partially not possible
Resolved - This incident has been resolved.
Oct 15, 16:04 CEST
Update - Please note that due to the aforementioned market conditions for XYM, uninterrupted trading is currently not guaranteed. We are working on it to make it happen and will post updates regarding the situation.
Oct 5, 18:58 CEST
Monitoring - We are aware that some users might currently experience problems buying XYM. We are sorry for the inconvenience and working hard to stabilise the performance sustainably.
Oct 5, 12:07 CEST
Update - The buy feature has been re-enabled for XYM again. Thank you very much for your patience
Oct 5, 06:50 CEST
Investigating - Buying of XYM is not possible at the moment. Selling is still possible. Please subscribe to our statuspage to get notified once buying is possible again. We are sorry for any circumstances. Please note our latest update from the following blog article https://blog.bitpanda.com/bitpanda-will-fully-support-the-symbol-xym-token-airdrop-for-nem-xem-holders/.

"Update (September 27, 2021): Our XYM airdrop has been completed based on the snapshot of XEM taken on the 12th of March at 05:26:34 CET and all eligible users have been credited. While we try to keep trading enabled consistently, please be aware that market conditions for XYM are frequently subject to illiquidity, meaning that we may be forced to disable trading at times."

Thank you.
Oct 5, 05:57 CEST
Increased ETH network traffic
Resolved - This incident has been resolved.
Oct 15, 16:02 CEST
Monitoring - Due to high network traffic on the ETH network, network fees charged by the ETH blockchain are spiking. We recommend taking a look at the current gas fees before starting a transaction.
Sep 15, 08:26 CEST
Portfolio and wallet balances display
Resolved - This incident has been resolved.
Oct 15, 15:53 CEST
Investigating - Some users are affected by portfolio and wallet balances not updating after successfully concluded trades. This is a display issue and does not affect the actual balance. We are currently working to fix it.
Sep 3, 16:36 CEST
Oct 14, 2021

No incidents reported.

Oct 13, 2021
EPS/Giropay maintenance
Resolved - This incident has been resolved.
Oct 13, 16:13 CEST
Update - EPS is fully operational again. Giropay is still under maintenance and will be available soon. We are still working hard to stabilize its performance. Thank you very much again for your patience.
Oct 13, 13:13 CEST
Monitoring - Unfortunately, EPS/Giropay are currently not available due to the final stage of maintenance. We are working hard to stabilise its performance. Thank you very much for your patience.
Oct 13, 09:54 CEST
Bitpanda Helpdesk
Resolved - The issue has been fixed with today's update. Thank you for your patience.
Oct 13, 12:17 CEST
Investigating - Please be aware that there might be minor issues accessing the content in our helpdesk widget in the web app. Our developers are already working on a solution. In the meantime you can access the content directly in support.bitpanda.com. Thank you very much for your patience.
Oct 11, 17:57 CEST
EPS/Giropay maintenance
Resolved - We accomplished the maintenance, so you can use EPS/Giropay are again. We appreciate your patience.
Oct 13, 09:45 CEST
Identified - Unfortunately, EPS/Giropay are currently not available due to maintenance. We are working hard to re-enable them as soon as possible. Thank you very much for your patience.
Oct 8, 18:24 CEST
Oct 12, 2021

No incidents reported.

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