Bitpanda
Bitpanda services are down
Update - We are continuing to investigate this issue.
Jan 21, 00:41 CET
Investigating - Please be advised, that we have an ongoing incident with Bitpanda services. Web, Android and IOS are also affected. We are working on fixing this as soon as possible. Thank you for your patience.
Jan 21, 00:40 CET
BitTorrent (BTT) redenomination
Identified - Trading with BTT is currently disabled due to network upgrade deployment. We will re-enable it as soon as possible. Thank you for your patience.
Jan 17, 10:35 CET
Monitoring - The BTT redenomination is coming to Bitpanda. In order to process it, we need to pause BTT trading from Monday, Jan 17, 7.30am CET onwards. We will migrate all user funds and re-enable trading once the migration is complete.
Jan 14, 16:00 CET

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This is the status page of Bitpanda (www.bitpanda.com). If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

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Bitpanda Degraded Performance
API Degraded Performance
Bitpanda (https://web.bitpanda.com) Degraded Performance
Bitpanda Android app Degraded Performance
Bitpanda iOS app Degraded Performance
Bitpanda Login (https://account.bitpanda.com) Degraded Performance
Bitpanda Website (https://www.bitpanda.com) Degraded Performance
Cloudflare Degraded Performance
Confirmation SMS/Calls Degraded Performance
Confirmation Emails Degraded Performance
Trades involving TRY Degraded Performance
Bitpanda Pro Operational
Bitpanda Pro Operational
Bitpanda Pro Website (https://www.bitpanda.com/pro) Operational
BEST/BTC (Bitpanda Pro) Operational
BEST/EUR (Bitpanda Pro) Operational
BTC/CHF (Bitpanda Pro) Operational
BTC/EUR (Bitpanda Pro) Operational
BTC/GBP (Bitpanda Pro) Operational
CHZ/EUR (Bitpanda Pro) Operational
DOGE/EUR (Bitpanda Pro) Operational
DOT/EUR (Bitpanda Pro) Operational
ETH/CHF (Bitpanda Pro) Operational
ETH/EUR (Bitpanda Pro) Operational
LINK/EUR (Bitpanda Pro) Operational
LTC/EUR (Bitpanda Pro) Operational
MIOTA/EUR (Bitpanda Pro) Operational
PAN/BTC (Bitpanda Pro) Operational
PAN/EUR (Bitpanda Pro) Operational
XLM/EUR (Bitpanda Pro) Operational
XRP/CHF (Bitpanda Pro) Operational
XRP/EUR (Bitpanda Pro) Operational
USDT/EUR (Bitpanda Pro) Operational
ADA/EUR (Bitpanda Pro) Operational
BCH/EUR (Bitpanda Pro) Operational
EOS/EUR (Bitpanda Pro) Operational
TRX/EUR (Bitpanda Pro) Operational
UNI/EUR (Bitpanda Pro) Operational
AAVE/EUR (Bitpanda Pro) Operational
SHIB/EUR (Bitpanda Pro) Operational
XTZ/EUR (Bitpanda Pro) Operational
Bitpanda Card Operational
Card Activation Operational
Card Payments Operational
Bitpanda Card Dashboard Operational
Digital Assets Degraded Performance
0x (ZRX) - ERC20 Operational
Aave (AAVE) - ERC20 Operational
Algorand (ALGO) - trade only Operational
Aragon (ANT) - ERC20 - trade only Operational
Augur (REP) - ERC20 Operational
Avalanche (AVAX) Operational
Bitpanda Ecosystem Token (BEST) - ERC20 Operational
Band Protocol (BAND) - ERC20 Operational
Basic Attention Token (BAT) - ERC20 Operational
BitTorrent (BTT) - ERC20 (trade only) Under Maintenance
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Cardano (ADA) Operational
Chainlink (LINK) - ERC20 Operational
Chiliz (CHZ) - ERC20 Operational
Compound (COMP) - ERC20 Operational
Cosmos (ATOM) Operational
Dash (DASH) Operational
DigiByte (DGB) - trade only Operational
Dogecoin (DOGE) Operational
EOS (EOS) Operational
Ethereum Classic (ETC) - trade only Operational
Ethereum (ETH) Operational
Filecoin (FIL) - trade only Operational
Gold Operational
IOTA (MIOTA) Operational
Komodo (KMD) Operational
Kyber Network (KNC) - ERC20 Operational
Lisk (LSK) Under Maintenance
Litecoin (LTC) Operational
Maker (MKR) - ERC20 Operational
NEM (XEM) Operational
NEO (NEO) Operational
Ocean Protocol (OCEAN) - ERC20 Operational
OmiseGo (OMG) - ERC20 Operational
Ontology (ONT) Operational
Palladium Operational
Polkadot (DOT) Degraded Performance
Qtum (QTUM) - trade only Operational
REN (REN) - ERC20 Operational
Silver Operational
Stellar (XLM) Under Maintenance
Synthetix (SNX) - ERC20 Operational
Tether (USDT) - ERC20 Operational
Tezos (XTZ) Operational
TRON (TRX) Operational
UMA (UMA) - ERC20 Operational
USD Coin (USDC) - ERC20 Operational
Uniswap (UNI) - ERC20 Operational
VeChain (VET) Operational
Waves (WAVES) Operational
Ripple (XRP) Degraded Performance
Zcash (ZEC) Operational
yearn.finance (YFI) - ERC20 Operational
IOST (IOST) - ERC20 - trade only Operational
1INCH (1INCH) - ERC20 Operational
Solana (SOL) - trade only Operational
Elrond (EGLD) - trade only Operational
Internet Computer (ICP) - trade only Operational
Bitpanda Crypto Index 5 Operational
Bitpanda Crypto Index 10 Operational
Bitpanda Crypto Index 25 Operational
Pantos (PAN) - ERC20 Operational
Binance Coin (BNB) - trade only Operational
Terra (LUNA) - trade only Operational
Theta Network (THETA) - trade only Operational
The Graph (GRT) - trade only Operational
Polygon (MATIC) - trade only Operational
PancakeSwap - (CAKE) - trade only Operational
Klaytn - (KLAY) - trade only Operational
Kusama - (KSM) - trade only Operational
Decentraland - (MANA) - ERC20 - trade only Operational
SushiSwap - (SUSHI) - trade only Operational
Symbol (XYM) - trade only Operational
Top 100 British Stocks Operational
Platinum ? Operational
SHIBA INU (SHIB) - ERC20 Operational
Axie Infinity Shard (AXS) - ERC20 - trade only Operational
Enjin Coin (ENJ) - ERC20 - trade only Operational
NEAR Protocol (NEAR) - trade only Operational
Fantom Token (FTM) - ERC20 - trade only Operational
FTX Token (FTT) - ERC20 - trade only Operational
Stacks (STX) - trade only Operational
Loopring (LRC) - ERC20 - trade only Operational
Curve DAO Token (CRV) - ERC20 - trade only Operational
Arweave (AR) - trade only Operational
Celo (CELO) - trade only Operational
Harmony (ONE) - trade only Operational
Hedera (HBAR) - trade only Operational
Serum (SRM) - ERC20 - trade only Operational
The Sandbox (SAND) - ERC20 - trade only Operational
Payment Methods Operational
Bank Transfers (please include your reference number) Operational
Bitpanda Savings Operational
Bitpanda To Go Operational
Credit Cards Operational
EPS Operational
Giropay Operational
Neteller Operational
Rapid Transfer Operational
SOFORT Operational
Skrill Operational
GBP bank transfer (deposit) Operational
SEPA instant deposit Operational
Payout Methods Operational
Bank Transfers Operational
Skrill Operational
Neteller Operational
Bitpanda Pay Operational
Other Components Operational
Bitpanda Academy Operational
Onfido Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2022

Unresolved incident: Bitpanda services are down.

Jan 20, 2022
Bitpanda Pro is under maintenance
Resolved - Our Bitpanda Pro maintenance is over, all markets are now live and trading is enabled again. Thank you for your patience.
Jan 20, 12:22 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 09:54 CET
Investigating - Currently, our exchange is under maintenance, unfortunately, no transactions are possible. Trading is affected. We are working hard to make it fully operational again. Thank you for your patience
Jan 20, 05:07 CET
Jan 19, 2022
Bank transfers delayed
Resolved - This incident has been resolved.

Unfortunately, some transactions had to be cancelled and refunded. We ask all affected customers to request the withdrawals again.
We apologise for any inconvenience caused.
Jan 19, 20:45 CET
Investigating - There might be some delays with bank withdrawals initiated on 19.01. We are working on the fastest solution. Thank you for your patience and understanding.
Jan 19, 20:09 CET
Jan 18, 2022

No incidents reported.

Jan 17, 2022

Unresolved incident: BitTorrent (BTT) redenomination.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
ETH & ERC20 Update
Completed - The scheduled maintenance has been completed.
Jan 14, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:30 CET
Scheduled - We will be performing scheduled maintenance to sustainably improve performance and user experience the 14th of January 2022 at 09:30 CET. We expect this to take around 30 minutes.

During this timeframe, deposits, trading and withdrawals won't be possible for ETH + ERC20 tokens.

Thank you very much for your understanding and patience.
Jan 14, 08:48 CET
Jan 13, 2022

No incidents reported.

Jan 12, 2022
Bitpanda Card Dashboard Fix
Resolved - This incident has been resolved.
Jan 12, 19:31 CET
Identified - There can be minor issues occurring in regards to the dashboard of Bitpanda Card. We will soon deploy a fix. Thank you for your patience.
Jan 12, 17:24 CET
Jan 11, 2022

No incidents reported.

Jan 10, 2022
Planned Bitpanda Pro maintenance: 10 January 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 07:00 CET
Scheduled - On 10.01.2022 at 0700 AM CET, we will be performing a scheduled maintenance on our Bitpanda Pro platform to improve performance. We expect this to take around 30 minutes.

During this timeframe, logging in will be possible, but markets will be put in maintenance and all trading suspended for this period of time.
Jan 5, 18:21 CET
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

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