Bitpanda
Increased ETH network traffic
Monitoring - Due to high network traffic on the ETH network, network fees charged by the ETH blockchain are spiking. We recommend taking a look at the current gas fees before starting a transaction.
Sep 15, 08:26 CEST
Portfolio and wallet balances display
Investigating - Some users are affected by portfolio and wallet balances not updating after successfully concluded trades. This is a display issue and does not affect the actual balance. We are currently working to fix it.
Sep 3, 16:36 CEST

About This Site

This is the status page of Bitpanda (www.bitpanda.com). If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

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Bitpanda Degraded Performance
API Operational
Bitpanda (https://web.bitpanda.com) Operational
Bitpanda Android app Operational
Bitpanda iOS app Operational
Bitpanda Login (https://account.bitpanda.com) Operational
Bitpanda Stocks Giveaway Operational
Bitpanda Website (https://www.bitpanda.com) Operational
Cloudflare Operational
Fiat Wallet Balances Degraded Performance
Crypto Wallet Balances Degraded Performance
Confirmation Emails Operational
Bitpanda Pro Operational
Bitpanda Pro Operational
Bitpanda Pro Website (https://www.bitpanda.com/pro) Operational
Bitpanda Pro Account Balances Operational
BEST/BTC (Bitpanda Pro) Operational
BEST/EUR (Bitpanda Pro) Operational
BTC/CHF (Bitpanda Pro) Operational
BTC/EUR (Bitpanda Pro) Operational
BTC/GBP (Bitpanda Pro) Operational
CHZ/EUR (Bitpanda Pro) Operational
DOGE/EUR (Bitpanda Pro) Operational
DOT/EUR (Bitpanda Pro) Operational
ETH/CHF (Bitpanda Pro) Operational
ETH/EUR (Bitpanda Pro) Operational
LINK/EUR (Bitpanda Pro) Operational
LTC/EUR (Bitpanda Pro) Operational
MIOTA/EUR (Bitpanda Pro) Operational
PAN/BTC (Bitpanda Pro) Operational
PAN/EUR (Bitpanda Pro) Operational
XLM/EUR (Bitpanda Pro) Operational
XRP/CHF (Bitpanda Pro) Operational
XRP/EUR (Bitpanda Pro) Operational
USDT/EUR (Bitpanda Pro) Operational
ADA/EUR (Bitpanda Pro) Operational
BCH/EUR (Bitpanda Pro) Operational
EOS/EUR (Bitpanda Pro) Operational
TRX/EUR (Bitpanda Pro) Operational
UNI/EUR (Bitpanda Pro) Operational
Bitpanda Card Operational
Card Activation Operational
Digital Assets Under Maintenance
0x (ZRX) - ERC20 Operational
Aave (AAVE) - ERC20 Operational
Algorand (ALGO) - trade only Operational
Aragon (ANT) - ERC20 - trade only Operational
Augur (REP) - ERC20 Operational
Avalanche (AVAX) - trade only Operational
Bitpanda Ecosystem Token (BEST) - ERC20 Operational
Band Protocol (BAND) - ERC20 Operational
Basic Attention Token (BAT) - ERC20 Operational
BitTorrent (BTT) - ERC20 - trade only Operational
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Cardano (ADA) Operational
Chainlink (LINK) - ERC20 Operational
Chiliz (CHZ) - ERC20 Operational
Compound (COMP) - ERC20 Operational
Cosmos (ATOM) Operational
Dash (DASH) Operational
DigiByte (DGB) - trade only Operational
Dogecoin (DOGE) Operational
EOS (EOS) Operational
Ethereum Classic (ETC) - trade only Operational
Ethereum (ETH) Operational
Filecoin (FIL) - trade only Operational
Gold Operational
IOTA (MIOTA) Operational
Komodo (KMD) Operational
Kyber Network (KNC) - ERC20 Under Maintenance
Lisk (LSK) Under Maintenance
Litecoin (LTC) Operational
Maker (MKR) - ERC20 Operational
NEM (XEM) Operational
NEO (NEO) Operational
Ocean Protocol (OCEAN) - ERC20 Operational
OmiseGo (OMG) - ERC20 Operational
Ontology (ONT) Operational
Palladium Operational
Polkadot (DOT) Operational
Qtum (QTUM) - trade only Operational
REN (REN) - ERC20 Operational
Silver Operational
Stellar (XLM) Operational
Synthetix (SNX) - ERC20 Operational
Tether (USDT) - ERC20 Operational
Tezos (XTZ) Operational
TRON (TRX) Operational
UMA (UMA) - ERC20 Operational
USD Coin (USDC) - ERC20 Operational
Uniswap (UNI) - ERC20 Operational
VeChain (VET) - trade only Operational
Waves (WAVES) Operational
XRP (XRP) Operational
Zcash (ZEC) Operational
yearn.finance (YFI) - ERC20 Operational
IOST (IOST) - trade only Operational
1INCH (1INCH) - ERC20 Operational
Solana (SOL) - trade only Operational
Elrond (EGLD) - trade only Operational
Internet Computer (ICP) - trade only Operational
Bitpanda Crypto Index 5 Operational
Bitpanda Crypto Index 10 Operational
Bitpanda Crypto Index 25 Operational
Bitpanda Stocks Operational
FTSE100 ETF (currently sell only) Operational
Pantos (PAN) - ERC20 Operational
Binance Coin (BNB) - trade only Operational
Terra (LUNA) - trade only Operational
Theta Network (THETA) - trade only Operational
The Graph (GRT) - trade only Operational
Polygon (MATIC) - trade only Operational
PancakeSwap - (CAKE) - trade only Operational
Klaytn - (KLAY) - trade only Operational
Kusama - (KSM) - trade only Operational
Decentraland - (MANA) - ERC20 - trade only Operational
SushiSwap - (SUSHI) - trade only Operational
Symbol (XYM) - trade only Operational
Payment Methods Operational
Bank Transfers (please use our new IBAN and also include your reference number) Operational
Bitpanda Savings Operational
Bitpanda To Go Operational
Credit Cards Operational
EPS Operational
Giropay Operational
Neteller Operational
Papara (permanently deactivated starting from 29th April 5PM CET) Operational
Rapid Transfer Operational
SOFORT Operational
Skrill Operational
GBP bank transfer (deposit) Operational
Payout Methods Operational
Bank Transfers (our new IBAN EE427700771006334672 will be used) Operational
Skrill Operational
Neteller Operational
Bitpanda Pay Operational
Other Components Operational
Bitpanda Academy Operational
Onfido Verification Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021
Asset Charts not updating
Resolved - The incident has been resolved. Thank you for your patience.
Sep 25, 13:29 CEST
Investigating - We are experiencing issues with the display of our charts. Our developers are already working on a solution to ensure automatic updates again.
Sep 25, 13:16 CEST
Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Email Confirmations
Resolved - The issue was solved in the meantime and you should normally receive all confirmation emails again.

Thank you for your patience.
Sep 22, 12:19 CEST
Identified - We are currently experiencing technical problems with sending confirmation emails.
Please excuse the inconvenience that is caused by that. We are working hard to fix the issue.
Thank you for your patience
Sep 22, 11:57 CEST
Sep 21, 2021

No incidents reported.

Sep 20, 2021
XYM (balance view only - trading will be possible soon)
Resolved - This incident has been resolved.
Sep 20, 09:27 CEST
Monitoring - Please subscribe to our status page to get notified once trading is possible. Thank you.
Sep 15, 20:47 CEST
Sep 19, 2021
Lowered maximum deposit amount for savings plans
Resolved - Savings plans are working as intended, every user has his personal 30 days deposit limit for savings plans.
Sep 19, 18:44 CEST
Investigating - We are aware of an issue where cancelled savings plans count toward your maximum possible deposits. Effectively, this means that you may not be able to create additional savings plans if your cancelled savings plans exceed a certain sum.

We are working hard to fix this issue in a timely manner.
Sep 14, 16:13 CEST
IOTA (MIOTA) - Maintenance
Resolved - This incident has been resolved.
Sep 19, 14:40 CEST
Investigating - IOTA (MIOTA) had to be put under maintenance, due to a technical issue. Our developers are already working on a solution. Thank you for your understanding and patience.
Sep 17, 16:10 CEST
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Symbol (XYM) token airdrop
Resolved - The issue has been resolved successfully. Thank you for your patience.
Sep 15, 18:07 CEST
Investigating - We are aware that the XYM airdrop amounts are incorrect and we are already working on it to distribute the correct amount as soon as possible.
Sep 15, 15:45 CEST
Sep 14, 2021
Payment methods not displayed
Resolved - Payment methods are available again on both Bitpanda and on Bitpanda Pro.
Sep 14, 15:12 CEST
Update - The issue affects Bitpanda and Bitpanda Pro.

However, payment methods are displayed correctly on our Bitpanda mobile app, in the meantime, we advise you to deposit via Bitpanda app.
Sep 14, 14:49 CEST
Investigating - Currently, payment methods are not displayed when trying to make a deposit. We are working on it to make payments available again soon.
Sep 14, 14:41 CEST
Sep 13, 2021
Bitpanda savings via direct mandate
Resolved - Savings plans are executed on time again. Thank you for your patience.
Sep 13, 16:08 CEST
Identified - Some users are affected by delayed execution of their savings plan via direct mandate. As a result, the purchase of the savings plans might happen with a 1-2 day delay. We are sorry for any circumstances.
Sep 2, 11:50 CEST
Scheduled maintenance: Cardano/ADA Hard Fork
Resolved - The maintenance has been completed successfully. Deposits and withdrawals have been reenabled. Thank you for your patience.
Sep 13, 09:21 CEST
Monitoring - Due to the Cardano(ADA) network update, Cardano(ADA) token will be in maintenance during the Alonzo hard fork today, the 12th of September, at 23:00/11 PM CET. We will monitor the situation and re-enable transactions as soon as possible. Thank you very much for your patience.
Sep 12, 13:20 CEST
Scheduled maintenance: Cardano/ADA Hard Fork
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:01 CEST
Scheduled - Due to the Cardano(ADA) network update, Cardano(ADA) token will be in maintenance during the Alonzo hard fork today, the 12th of September, at 23:00/11 PM CET. We will monitor the situation and re-enable transactions as soon as possible. Thank you very much for your patience.
Sep 12, 13:12 CEST
Sep 12, 2021
Cardano (ADA) - Maintenance
Resolved - This incident has been resolved.
Sep 12, 12:29 CEST
Investigating - Cardano (ADA) had to be put under maintenance, due to a technical issue. Our developers are already working on a solution. Thank you for your understanding and patience.
Sep 11, 20:22 CEST
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