Bitpanda
XYM (balance view only - trading will be possible soon)
Monitoring - Please subscribe to our status page to get notified once trading is possible. Thank you.
Sep 15, 20:47 CEST
Increased ETH network traffic
Monitoring - Due to high network traffic on the ETH network, network fees charged by the ETH blockchain are spiking. We recommend taking a look at the current gas fees before starting a transaction.
Sep 15, 08:26 CEST
Lowered maximum deposit amount for savings plans
Investigating - We are aware of an issue where cancelled savings plans count toward your maximum possible deposits. Effectively, this means that you may not be able to create additional savings plans if your cancelled savings plans exceed a certain sum.

We are working hard to fix this issue in a timely manner.
Sep 14, 16:13 CEST
Swaps of BCI5, BCI10 and BCI25
Investigating - We are currently experiencing issues with displaying balances of assets after making a Swap with BCI5, BCI10 or BCI25. Your actual assets are not affected, but may not be displayed correctly in your balance. We are working hard to fix the issue, thank you for your patience.
Sep 6, 15:56 CEST
Portfolio and wallet balances display
Investigating - Some users are affected by portfolio and wallet balances not updating after successfully concluded trades. This is a display issue and does not affect the actual balance. We are currently working to fix it.
Sep 3, 16:36 CEST

About This Site

This is the status page of Bitpanda (www.bitpanda.com). If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

Bitpanda Degraded Performance
API Operational
Bitpanda (https://web.bitpanda.com) Operational
Bitpanda Android app Operational
Bitpanda iOS app Operational
Bitpanda Login (https://account.bitpanda.com) Operational
Bitpanda Stocks Giveaway Operational
Bitpanda Website (https://www.bitpanda.com) Operational
Cloudflare Operational
Fiat Wallet Balances Degraded Performance
Crypto Wallet Balances Degraded Performance
Bitpanda Pro Operational
Bitpanda Pro Operational
Bitpanda Pro Website (https://www.bitpanda.com/pro) Operational
Bitpanda Pro Account Balances Operational
BEST/BTC (Bitpanda Pro) Operational
BEST/EUR (Bitpanda Pro) Operational
BTC/CHF (Bitpanda Pro) Operational
BTC/EUR (Bitpanda Pro) Operational
BTC/GBP (Bitpanda Pro) Operational
CHZ/EUR (Bitpanda Pro) Operational
DOGE/EUR (Bitpanda Pro) Operational
DOT/EUR (Bitpanda Pro) Operational
ETH/CHF (Bitpanda Pro) Operational
ETH/EUR (Bitpanda Pro) Operational
LINK/EUR (Bitpanda Pro) Operational
LTC/EUR (Bitpanda Pro) Operational
MIOTA/EUR (Bitpanda Pro) Operational
PAN/BTC (Bitpanda Pro) Operational
PAN/EUR (Bitpanda Pro) Operational
XLM/EUR (Bitpanda Pro) Operational
XRP/CHF (Bitpanda Pro) Operational
XRP/EUR (Bitpanda Pro) Operational
USDT/EUR (Bitpanda Pro) Operational
ADA/EUR (Bitpanda Pro) Operational
BCH/EUR (Bitpanda Pro) Operational
EOS/EUR (Bitpanda Pro) Operational
TRX/EUR (Bitpanda Pro) Operational
UNI/EUR (Bitpanda Pro) Operational
Bitpanda Card Operational
Card Activation Operational
Digital Assets Degraded Performance
0x (ZRX) - ERC20 Operational
Aave (AAVE) - ERC20 Operational
Algorand (ALGO) - trade only Operational
Aragon (ANT) - ERC20 - trade only Operational
Augur (REP) - ERC20 Operational
Avalanche (AVAX) - trade only Operational
Bitpanda Ecosystem Token (BEST) - ERC20 Operational
Band Protocol (BAND) - ERC20 Operational
Basic Attention Token (BAT) - ERC20 Operational
BitTorrent (BTT) - ERC20 - trade only Operational
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Cardano (ADA) Operational
Chainlink (LINK) - ERC20 Operational
Chiliz (CHZ) - ERC20 Operational
Compound (COMP) - ERC20 Operational
Cosmos (ATOM) Operational
Dash (DASH) Operational
DigiByte (DGB) - trade only Operational
Dogecoin (DOGE) Operational
EOS (EOS) Operational
Ethereum Classic (ETC) - trade only Operational
Ethereum (ETH) Operational
Filecoin (FIL) - trade only Operational
Gold Operational
IOTA (MIOTA) Operational
Komodo (KMD) Operational
Kyber Network (KNC) - ERC20 Under Maintenance
Lisk (LSK) Under Maintenance
Litecoin (LTC) Operational
Maker (MKR) - ERC20 Operational
NEM (XEM) Operational
NEO (NEO) Operational
Ocean Protocol (OCEAN) - ERC20 Operational
OmiseGo (OMG) - ERC20 Operational
Ontology (ONT) Operational
Palladium Operational
Polkadot (DOT) Operational
Qtum (QTUM) - trade only Operational
REN (REN) - ERC20 Operational
Silver Operational
Stellar (XLM) Under Maintenance
Synthetix (SNX) - ERC20 Operational
Tether (USDT) - ERC20 Operational
Tezos (XTZ) Operational
TRON (TRX) Operational
UMA (UMA) - ERC20 Operational
USD Coin (USDC) - ERC20 Operational
Uniswap (UNI) - ERC20 Operational
VeChain (VET) - trade only Operational
Waves (WAVES) Operational
XRP (XRP) Operational
Zcash (ZEC) Operational
yearn.finance (YFI) - ERC20 Operational
IOST (IOST) - trade only Operational
1INCH (1INCH) - ERC20 Operational
Solana (SOL) - trade only Operational
Elrond (EGLD) - trade only Operational
Internet Computer (ICP) - trade only Operational
Bitpanda Crypto Index 5 Degraded Performance
Bitpanda Crypto Index 10 Degraded Performance
Bitpanda Crypto Index 25 Degraded Performance
Bitpanda Stocks Operational
FTSE100 ETF (currently sell only) Operational
Pantos (PAN) - ERC20 Operational
Binance Coin (BNB) - trade only Operational
Terra (LUNA) - trade only Operational
Theta Network (THETA) - trade only Operational
The Graph (GRT) - trade only Operational
Polygon (MATIC) - trade only Operational
PancakeSwap - (CAKE) - trade only Operational
Klaytn - (KLAY) - trade only Operational
Kusama - (KSM) - trade only Operational
Decentraland - (MANA) - ERC20 - trade only Operational
SushiSwap - (SUSHI) - trade only Operational
XYM (balance view only - trading will be possible soon) Under Maintenance
Payment Methods Degraded Performance
Bank Transfers (please use our new IBAN and also include your reference number) Operational
Bitpanda Savings Degraded Performance
Bitpanda To Go Operational
Credit Cards Operational
EPS Operational
Giropay Operational
Neteller Operational
Papara (permanently deactivated starting from 29th April 5PM CET) Operational
Rapid Transfer Operational
SOFORT Operational
Skrill Operational
GBP bank transfer (deposit) Operational
Payout Methods Operational
Bank Transfers (our new IBAN EE427700771006334672 will be used) Operational
Skrill Operational
Neteller Operational
Bitpanda Pay Operational
Other Components Operational
Bitpanda Academy Operational
Onfido Verification Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Symbol (XYM) token airdrop
Resolved - The issue has been resolved successfully. Thank you for your patience.
Sep 15, 18:07 CEST
Investigating - We are aware that the XYM airdrop amounts are incorrect and we are already working on it to distribute the correct amount as soon as possible.
Sep 15, 15:45 CEST
Sep 14, 2021
Payment methods not displayed
Resolved - Payment methods are available again on both Bitpanda and on Bitpanda Pro.
Sep 14, 15:12 CEST
Update - The issue affects Bitpanda and Bitpanda Pro.

However, payment methods are displayed correctly on our Bitpanda mobile app, in the meantime, we advise you to deposit via Bitpanda app.
Sep 14, 14:49 CEST
Investigating - Currently, payment methods are not displayed when trying to make a deposit. We are working on it to make payments available again soon.
Sep 14, 14:41 CEST
Sep 13, 2021
Bitpanda savings via direct mandate
Resolved - Savings plans are executed on time again. Thank you for your patience.
Sep 13, 16:08 CEST
Identified - Some users are affected by delayed execution of their savings plan via direct mandate. As a result, the purchase of the savings plans might happen with a 1-2 day delay. We are sorry for any circumstances.
Sep 2, 11:50 CEST
Scheduled maintenance: Cardano/ADA Hard Fork
Resolved - The maintenance has been completed successfully. Deposits and withdrawals have been reenabled. Thank you for your patience.
Sep 13, 09:21 CEST
Monitoring - Due to the Cardano(ADA) network update, Cardano(ADA) token will be in maintenance during the Alonzo hard fork today, the 12th of September, at 23:00/11 PM CET. We will monitor the situation and re-enable transactions as soon as possible. Thank you very much for your patience.
Sep 12, 13:20 CEST
Scheduled maintenance: Cardano/ADA Hard Fork
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:01 CEST
Scheduled - Due to the Cardano(ADA) network update, Cardano(ADA) token will be in maintenance during the Alonzo hard fork today, the 12th of September, at 23:00/11 PM CET. We will monitor the situation and re-enable transactions as soon as possible. Thank you very much for your patience.
Sep 12, 13:12 CEST
Sep 12, 2021
Cardano (ADA) - Maintenance
Resolved - This incident has been resolved.
Sep 12, 12:29 CEST
Investigating - Cardano (ADA) had to be put under maintenance, due to a technical issue. Our developers are already working on a solution. Thank you for your understanding and patience.
Sep 11, 20:22 CEST
Sep 11, 2021
Scheduled maintenance: 10th of September, 2021
Resolved - This incident has been resolved.
Sep 11, 20:43 CEST
Identified - We will be performing scheduled maintenance to improve performance and user experience tonight, the 10th of September, 2021 at midnight CET. We expect this to take around 10 minutes.

During this timeframe, trading will not be possible. We apologise for any inconvenience.
Sep 10, 16:25 CEST
Sep 10, 2021
Bank holiday in Liechtenstein
Resolved - SEPA transactions in CHF are processed normally again.
Sep 10, 14:13 CEST
Identified - Due to a bank holiday, Bank Frick in Liechtenstein will be closed on Wednesday, 8th September 2021.

On this day, no SEPA transaction in Swiss Franc (CHF) will be processed. We will receive deposits and process withdrawals in CHF again on the day after the bank holiday, 9th September 2021.
Sep 6, 09:45 CEST
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Trading
Resolved - This incident has been resolved.
Sep 7, 18:05 CEST
Identified - The feature "trading" is currently not possible for some users. We identified the issue and working on a solution. Thanks for your understanding.
Sep 7, 17:17 CEST
Swaps and trades currently disrupted
Resolved - This incident has been resolved.
Sep 7, 18:04 CEST
Investigating - Currently, trades and swaps on the Bitpanda broker are temporarily suspended. We are working hard to fix the issue in a timely manner. Thank you for your patience.
Sep 7, 17:24 CEST
Sep 6, 2021
Bitpanda Pro maintenance
Resolved - Maintenance for Bitpanda Pro is concluded. Thank you for your patience.
Sep 6, 09:12 CEST
Investigating - Due to scheduled maintenance for Bitpanda Pro on Monday, the 6th of September 2021 from 07:00 CET, logins and trading on Bitpanda Pro will be affected for about 2 hours.

We apologise for any inconvenience this may cause.
Sep 4, 13:11 CEST
Sep 5, 2021
Cardano (ADA) - Maintenance
Resolved - Our developers managed to resolve the issue and Cardano (ADA) is fully operational again. Thank you for your patience
Sep 5, 14:51 CEST
Identified - Cardano (ADA) had to be put under maintenance, due to a technical issue. Our developers are already working on a solution. Thank you for your understanding and patience
Sep 5, 13:11 CEST
Sep 4, 2021
Sep 3, 2021
Bitpanda: maintenance works
Resolved - This incident has been resolved.
Sep 3, 09:25 CEST
Investigating - We are carrying out some minor maintenance works today (Thursday, 02.09.2021) to improve the stability of our performance for digital assets. Please be aware that you may experience minor performance issues.
Sep 2, 00:01 CEST
Issues with contact form
Resolved - This incident has been resolved. Thank you.
Sep 3, 00:39 CEST
Identified - We identified an issue with our contact form and working on a solution to fix some design issues. It's expected to change back to normal within the next few minutes. Please retry it soon or click through the form as you can. Ongoing cases are not affected and will be processed as usual. Thank you.
Sep 3, 00:20 CEST
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