Bitpanda
XLM transaction delay
Identified - Unfortunately, you may experience some delays while sending XLM. We are already looking into this issue and will re-enable XLM's full functionality as soon as possible. Thank you for your patience
Nov 29, 14:00 CET
Cryptocurrency withdrawals stuck on "unconfirmed transaction"
Identified - Please be aware that some cryptocurrency withdrawals currently stay in the status "unconfirmed transaction" despite being successfully sent. We are already working on it that the status of your cryptocurrency withdrawal will be displayed correctly again.

Thank you for your understanding.
Nov 20, 11:54 CET
Savings Plans delayed
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 11:43 CET
Identified - Currently, certain savings plans might be delayed. We are looking into it to fix the issue as soon as possible.
Thank you very much for your understanding and patience.
Nov 18, 10:56 CET
Metrics Rework
Update - We are continuing to work on a fix for this issue.
Nov 20, 11:42 CET
Identified - We are currently optimising the "total invested" and the "average buy price" metrics. Therefore, their absence is not a bug. Thank you for your patience.
Nov 16, 09:39 CET
TRY withdrawals / para çekme işlemleri
Investigating - Please be aware that there are delays in withdrawals initiated outside working days and hours, and we are working on a solution. Due to this bank-related problem, your withdrawal will be canceled and returned to your Bitpanda wallet. Please restart your transaction during the working days and hours of the bank in order to avoid any problems, and please do not forget that you need to send it to a TR IBAN. Thank you very much for your understanding and patience.

Bankaların mesai gün ve saatleri dışında başlatılmış olan para çekme işlemlerinde gecikmelerin yaşandığını biliyoruz ve bir çözüm üzerinde çalışıyoruz. Banka kaynaklı bu sorun nedeniyle para çekme işleminiz iptal edilerek Bitpanda cüzdanınıza iade edilecektir. Lütfen bir sorunla karşılaşmamak adına banka mesai gün ve saatleri içerisinde işleminizi yeniden başlatın ve bir TR IBAN numarasına göndermeniz gerektiğini lütfen unutmayınız. Anlayışınız ve sabrınız için çok teşekkür ederiz.
Nov 4, 13:17 CET

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Bitpanda Operational
API Operational
Bitpanda (https://web.bitpanda.com) Operational
Bitpanda Android app Operational
Bitpanda iOS app Operational
Bitpanda Login (https://account.bitpanda.com) Operational
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Cloudflare Operational
Bitpanda Pro Operational
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Bitpanda Pro Website (https://www.bitpanda.com/pro) Operational
BEST/BTC (Bitpanda Pro) Operational
BEST/EUR (Bitpanda Pro) Operational
BTC/CHF (Bitpanda Pro) Operational
BTC/EUR (Bitpanda Pro) Operational
BTC/GBP (Bitpanda Pro) Operational
CHZ/EUR (Bitpanda Pro) Operational
DOGE/EUR (Bitpanda Pro) Operational
DOT/EUR (Bitpanda Pro) Operational
ETH/CHF (Bitpanda Pro) Operational
ETH/EUR (Bitpanda Pro) Operational
LINK/EUR (Bitpanda Pro) Operational
LTC/EUR (Bitpanda Pro) Operational
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XRP/CHF (Bitpanda Pro) Operational
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ADA/EUR (Bitpanda Pro) Operational
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TRX/EUR (Bitpanda Pro) Operational
UNI/EUR (Bitpanda Pro) Operational
AAVE/EUR (Bitpanda Pro) Operational
SHIB/EUR (Bitpanda Pro) Operational
Bitpanda Card Operational
Card Activation Operational
Card Payments Operational
Digital Assets Under Maintenance
0x (ZRX) - ERC20 Operational
Aave (AAVE) - ERC20 Operational
Algorand (ALGO) - trade only Operational
Aragon (ANT) - ERC20 - trade only Operational
Augur (REP) - ERC20 Operational
Avalanche (AVAX) Operational
Bitpanda Ecosystem Token (BEST) - ERC20 Operational
Band Protocol (BAND) - ERC20 Operational
Basic Attention Token (BAT) - ERC20 Operational
BitTorrent (BTT) - ERC20 - trade only Operational
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Cardano (ADA) Operational
Chainlink (LINK) - ERC20 Operational
Chiliz (CHZ) - ERC20 Operational
Compound (COMP) - ERC20 Operational
Cosmos (ATOM) Operational
Dash (DASH) Operational
DigiByte (DGB) - trade only Operational
Dogecoin (DOGE) Operational
EOS (EOS) Under Maintenance
Ethereum Classic (ETC) - trade only Operational
Ethereum (ETH) Operational
Filecoin (FIL) - trade only Operational
Gold Operational
IOTA (MIOTA) Operational
Komodo (KMD) Operational
Kyber Network (KNC) - ERC20 Operational
Lisk (LSK) Under Maintenance
Litecoin (LTC) Operational
Maker (MKR) - ERC20 Operational
NEM (XEM) Under Maintenance
NEO (NEO) Operational
Ocean Protocol (OCEAN) - ERC20 Operational
OmiseGo (OMG) - ERC20 Operational
Ontology (ONT) Operational
Palladium Operational
Polkadot (DOT) Operational
Qtum (QTUM) - trade only Operational
REN (REN) - ERC20 Operational
Silver Operational
Stellar (XLM) Under Maintenance
Synthetix (SNX) - ERC20 Operational
Tether (USDT) - ERC20 Operational
Tezos (XTZ) Operational
TRON (TRX) Operational
UMA (UMA) - ERC20 Operational
USD Coin (USDC) - ERC20 Operational
Uniswap (UNI) - ERC20 Operational
VeChain (VET) Operational
Waves (WAVES) Operational
Ripple (XRP) Operational
Zcash (ZEC) Operational
yearn.finance (YFI) - ERC20 Operational
IOST (IOST) - ERC20 - trade only Operational
1INCH (1INCH) - ERC20 Operational
Solana (SOL) - trade only Operational
Elrond (EGLD) - trade only Operational
Internet Computer (ICP) - trade only Operational
Bitpanda Crypto Index 5 Operational
Bitpanda Crypto Index 10 Operational
Bitpanda Crypto Index 25 Operational
Pantos (PAN) - ERC20 Operational
Binance Coin (BNB) - trade only Operational
Terra (LUNA) - trade only Operational
Theta Network (THETA) - trade only Operational
The Graph (GRT) - trade only Operational
Polygon (MATIC) - trade only Operational
PancakeSwap - (CAKE) - trade only Operational
Klaytn - (KLAY) - trade only Operational
Kusama - (KSM) - trade only Operational
Decentraland - (MANA) - ERC20 - trade only Operational
SushiSwap - (SUSHI) - trade only Operational
Symbol (XYM) - trade only Operational
Top 100 British Stocks Operational
Platinum ? Operational
SHIBA INU (SHIB) - ERC20 Operational
Axie Infinity Shard (AXS) - ERC20 - trade only Operational
Enjin Coin (ENJ) - ERC20 - trade only Operational
NEAR Protocol (NEAR) - trade only Operational
Fantom Token (FTM) - ERC20 - trade only Operational
FTX Token (FTT) - ERC20 - trade only Operational
Stacks (STX) - trade only Operational
Loopring (LRC) - ERC20 - trade only Operational
Curve DAO Token (CRV) - ERC20 - trade only Operational
Arweave (AR) - trade only Operational
Celo (CELO) - trade only Operational
Harmony (ONE) - trade only Operational
Hedera (HBAR) - trade only Operational
Serum (SRM) - ERC20 - trade only Operational
The Sandbox (SAND) - ERC20 - trade only Operational
Payment Methods Degraded Performance
Bank Transfers (please include your reference number) Degraded Performance
Bitpanda Savings Degraded Performance
Bitpanda To Go Operational
Credit Cards Operational
EPS Operational
Giropay Operational
Neteller Operational
Rapid Transfer Operational
SOFORT Operational
Skrill Operational
GBP bank transfer (deposit) Operational
Payout Methods Operational
Bank Transfers (our new IBAN EE427700771006334672 will be used) Operational
Skrill Operational
Neteller Operational
Bitpanda Pay Operational
Other Components Operational
Bitpanda Academy Operational
Onfido Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021
Broker unavailable due to unexpected maintenance work
Resolved - The issue has been found and successfully resolved. Thank you very much for your patience.
Dec 1, 00:02 CET
Monitoring - We were experiencing technical problems for some users of our apps. We are currently monitoring them and will keep you updated with a further statement. Furthermore, we are sorry for any inconvenience this may have caused. Thank you.
Nov 30, 23:20 CET
Nov 30, 2021
Nov 29, 2021
Scheduled maintenance: 29th of November 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 09:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:45 CET
Scheduled - We will be performing scheduled maintenance to improve performance and user experience the 29th of November 2021 at 07:00 AM CET. We expect this to take around 2 hours.

During this timeframe, logging in will not be possible. We apologise for any inconvenience.
Nov 25, 16:33 CET
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
CHF withdrawals
Resolved - This incident has been resolved.
Nov 20, 11:43 CET
Investigating - There might be some delays with CHF withdrawals initiated from 12. Nov onwards. We are working on the fastest solution. Thank you for your patience and understanding.
Nov 15, 20:27 CET
Nov 19, 2021
IOTA transactions delayed
Resolved - This incident has been resolved.
Nov 19, 20:31 CET
Identified - Unfortunately, IOTA transactions may currently experience some delays. We have already identified the issue and are working hard to fix it. Thank you for your patience.
Nov 19, 18:42 CET
Nov 18, 2021
Bitcoin (BTC) in maintenance
Resolved - We have accomplished our brief BTC maintenance. Thank you very much for your patience.
Nov 18, 13:40 CET
Investigating - Bitcoin is currently under maintenance. We are trying to make it fully functional as soon as possible. Thank you very much for your understanding and patience.
Nov 18, 12:00 CET
Giropay maintenance
Resolved - The Giropay maintenance has been successfully finished. Giropay is fully operational again. Thank you for your patience.
Nov 18, 10:04 CET
Identified - Unfortunately, Giropay currently undergoes maintenance. We will soon re-enable it again. Please use other instant payment methods instead. Thank you for your patience.
Nov 12, 13:56 CET
Savings Plans delayed
Resolved - The issue has been found and successfully resolved. Thank you very much for your patience.
Nov 18, 09:27 CET
Update - We are continuing to work on a fix for this issue.
Nov 9, 19:34 CET
Identified - Currently, certain savings plans might be delayed. We are looking into it to fix the issue as soon as possible.

Thank you very much for your understanding and patience.
Nov 2, 11:37 CET
Investigating - Currently, our savings plans show slight delays. We are looking into it to fix the issue as soon as possible.
Oct 5, 11:18 CEST
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