Temporary Delays in Onboarding & Transaction analysis – Incident on Vendor side

Incident Report for Bitpanda

Resolved

This incident has been resolved.

Posted Nov 11, 2025 - 13:41 CET

Investigating

Current Issue:
We are currently experiencing some delays with onboarding and transaction processing . This is due to ongoing incident at one of our external vendors. As a result, some users might notice slower than normal verification times.

What We’re Doing:
Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates.

Thank You for Your Patience:
We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!

Posted Nov 11, 2025 - 10:30 CET

This incident affected: Bitpanda (User Verification Service).