Some systems are experiencing issues

Past Incidents

16th April 2021

Bitpanda broker and mobile apps performance issues resolved

The performance issue has been resolved. We are sorry for any inconvenience.

Bitpanda Broker and mobile apps performance issues

We are aware of current issues affecting our Broker page and mobile apps. We are working on identifying the cause and resolving the issue as soon as possible.

Ethereum Ethereum Network Upgrade Completed

We are glad to announce that the ERC20 tokens and ETH are fully operational again

15th April 2021

Ethereum Network Upgrade

The Ethereum network is undergoing a major update today. Therefore, we need to temporarily deactivate deposits and withdrawals for both ETH and the ERC20 tokens. We will make them fully operational as soon as possible. We are sorry for any inconvenience.

14th April 2021

Ethereum ETH network update 15.4.2021

Ethereum (ETH) is undergoing a network upgrade this week. It is expected at block 12 244 000 on the 15th of April.

Please note that we will disable withdrawals and deposits for ETH and ERC20 tokens 3 hours before the upgrade.

Check the countdown here: https://goto.etherscan.com/block/countdown/12244000

13th April 2021

Stellar XLM maintenance

We are happy to announce that the scheduled maintenance on XLM is complete now. Thank you very much for your patience.

Bitpanda (https://web.bitpanda.com) Bitpanda broker performance issues resolved

The performance issue has been resolved. We are sorry for any inconvenience.

Bitpanda Website (https://www.bitpanda.com) Bitpanda Broker performance issues

We are aware of current issues affecting our Broker page and are working on identifying the cause.

Bitpanda and Bitpanda Pro operational

Our services are now fully operational again. Unforeseen issues at our cloud hosting provider caused this downtime. We are working hard on solutions to avoid this in the future and are sorry for the inconvenience this may have caused you.

EOS EOS maintenance finished

We successfully finished the EOS maintenance.

Bitpanda (https://web.bitpanda.com) Bitpanda and Bitpanda Pro on web and mobile apps

We are aware of the current problems accessing Bitpanda and Bitpanda Pro via the web app and the mobile apps. We are working hard to solve them as soon as possible. Please excuse us for the inconvenience.

12th April 2021

Stellar XLM maintenance

Unfortunately, we are currently carrying out maintenance works on XLM. Please excuse us for any inconvenience.

Stellar XLM Maintenance

We are happy to announce that the scheduled maintenance on XLM is complete now. Thank you very much for your patience.

11th April 2021

EOS EOS maintenance

Unfortunately, EOS is currently in maintenance. Please accept our apologies for any inconvenience.

10th April 2021

No incidents reported